Frequently

Asked Questions

Frequently Asked Questions

How can I make a reservation for H House Penarik?

You can message us via our website and we will get back to you within 48hrs

How will I know my reservation was successful?

Within 48hrs of messaging us, you will receive an email or WhatsApp message with regards to your request.

How much will I be charged if my reservation is confirmed?

You will be charged the full amount to confirm the reservation.

Can I have visitors over and allow more people in the home than the maximum occupancy?

Yes, visitors are allowed at the home but must leave at a reasonable time and not allowed to spend the night. Maximum occupancy is 6 persons.

Can I have a special event or wedding in the home or on the property?

No, we enforce a strict no party, wedding or special event policy in our homes. We do not allow large gatherings at our home.

Are pets allowed?

No, we do not allow pets.

What is your cancellation policy?

If you cancelled more than 30 days prior to arrival, we will refund 90% of your payment to us. If you cancelled less than 30 days prior to arrival, we will refund only 50% of your payment to us. This is to facilitate our administration and to compensate for last minute cancellation.

Do you have internet access? Cable TV?

Yes we do have internet and cable TV Astro with popular local channels and sports channels .

Is tap water safe to drink?

We recommend that you drink bottled water or boiled tap water.

What is check in time and check out time?

Check in is at 2pm and Check out is at 11am.

Do you allow early check-ins?

If we can accommodate an early check in, we will. Pls contact us at least 48 hrs prior to your check in date for confirmation

How do I obtain the house keys?

Our caretaker will greet you when you arrive and show you around the house.

What cleaning am I expected to do upon check out?

We ask that you clear the sink and put all trash in the trash bin. Remove all the food that you brought with you from the fridge and cabinets. Please check that you did not leave anything behind.

How is lost and found handled?

All items left in the home are collected and documented. We will contact you and keep in storage for 2 weeks , After which we will dispose it.